Cachet Jewelers is a rare gem in an industry where it is becoming increasingly difficult to find exceptional customer service. This jewelry store is run by a man and his son that have been in the business for 27 years. My husband and I happened upon this pace in search of a 10 year anniversary band. The warm welcome and incredible knowledge of Ben the owner immediately put us at ease. Everything is custom made and we are so happy with our purchase. The customer service is simply unprecedented!! Go here; you will not be disappointed!!
San Antonio, TX
I would highly recommend Cachet Fine Jewelry. My husband and I have worked with Ben Banissi for over 20 years and now consider him a dear friend. His professional and personal service is exceptional... we have been greeted with champagne, chocolate covered strawberries and classical music (my favorite) on more than one occasion, followed by a presentation of the most stunning pieces of jewelry I've seen anywhere. Although we have moved several times since we lived in Atlanta, Ben will always be our jeweler.
I have been using Ben Banissi and Cachet Jewelry as my jeweler for twenty years. I chuckle to say that I have been married a couple of times and each time he has provided an exceptional level of quality and service. He is very diligent and discriminating in the pieces he buys from his suppliers so I go to him for my purchases. The diamond rings that I purchased each of my fiance's are each very stunning in their own right. I am a tough shopper and Ben was more than accomodating on price. His sincerity in making the occasion and process a memorable one is what sets Ben and Cachet apart - you will see after meeting him. He is a wonderful person and a true professional that has been in the Atlanta market a very long time. I highly recommend him from my past experience.
Midtown West, Manhattan, NY
I came to Ben as a new customer just driving by the store. I have several very old, sentimental pieces that have been needing repair for years. I stopped by many different jewelers looking to have my items repaired. All of those other jewelers were terrible. They either remarked that some of my stones were synthetic and would not even try to work on them or make a recommendation, or they were just out right snobby to me. Ben, on the other hand, treated me with respect and so much care. He understood my antique jewelry and the fact that many missing stones had been replaced with synthetics over a long history. He made great recommendations and was able to have all of my pieces repaired. The turn around time and the pricing was amazing! I will trust all of my repairs (as well as my soon to be future purchases!) to Cachet. I cannot even explain how thrilled I am with these repairs. He took something that was so meaningful to me and treated my items as if they were his own pieces.
I recently went to Cachet Jewelry to purchase an engagement ring on the advice of a great friend. He was adamant that Ben was the guy to talk to for my big purchase, was he ever right! From the first moment I met Ben I felt at ease and confident I had made the right choice. Ben and his team (Cameron and Rachel) made the experience enjoyable. The quality and price of his jewelry is amazing. He prides himself on making the costumer happy, and he delivers! If you're at all concerned about not getting what you want or not being completely happy with your purchase, don't be, Ben will take care of you. Making a big purchase like an engagement ring can be a little nerve racking, but trust me, 10 minutes talking to Ben and his team and you will be completely at ease and confident in getting a high quality piece at the best price! If you're looking for a ring or any other piece of fine jewelry, Ben is the man to see! I've found my jewelry shop for life!
Cachet Fine Jewelry is truly a wonderful experience from start to finish! From the first time we entered the beautiful store we knew that it would be the perfect fit for us. My engagement ring, band, and my husbands wedding band all came from Cachet Fine Jewelry and are top of the line. I continue to get compliments every day and it has been over a year since we were married. We have referred close family members and friends to visit Ben and they have all had the same joyous experience. We look forward to using Cachet Fine Jewelry for many years to come and look forward to growing this wonderful relationship.
I couldn't imagine going anywhere else. For Christmas I went to Mayors and bought .70 carat diamond earrings set in platinum. They were nice but when we got to Cachet, I found bigger and better quality for the money. I realized quickly that going to Mayors was a total waste of time. The owner of Cachet, Ben, is extremely knowledgable and sincere. He made me feel very comfortable in an area that at the time I didn't know much about. After doing a lot of research I found that Cachet has fantastic quality at even better prices. That said I chose Cachet for the custom engagement ring for my soon to be fiancé. Ben, Cameron, and Rachel went out of their way to make this experience even that much smoother. I never felt rushed and Ben, Cameron, and Rachel made sure that each and every stone was top notch for my budget. When the day came to pick up the ring I was stoked. The ring exceeded my expectations by a mile!!! It truly is a piece of art. If you are in the market for quality jewelry I highly recommend Cachet. Its like Cachet is in the market to make everyone happy from small budgets and beyond. I always felt like family while at Cachet.
Ben is absolutely AMAZING!! We trust him to sell us a piece that we will always treasure and will be of the highest quality all while staying within our budget. The special attention that you receive is unmatched. Cachet is the ONLY place we will purchase jewelry and is where we send all of our friends and family.
I have been dealing with Cachet Fine Jewelry since 1992, as a customer, and must say that I will never shop for jewelry anywhere else. The very personalized service that I experience when shopping there, is something that has been lost in today's marketplace; it never seemed to matter how much (or little) I was spending, but was always treated as if I were their most valued customer. As far as value and quality, I can honestly say that I have not been able to find any other jewelry store that can even come close. Since I have been a customer of Cachet, I have recommended them to all of my family and friends who were looking for engagement/wedding rings, and about a half dozen or more actually made the purchase from Cachet, unable to find better quality or price elsewhere. I very highly recommend Cachet Fine Jewelry!!!
I am so glad to have found a new high end jeweler in Metro Atlanta. I was in the market to find a new jeweler that was more personal, professional, and provided a better service. The entire experience is top notch. Ben was very knowledgeable about all of his products and of my currently owned jewelry. I can't wait until I pickup the items that's he's been working on for me.
Take it from me, it's time to find a jeweler that's provides the boutique experience no matter what your budget is!
Cachet helped to make a huge decision turn into a smooth situation. While choosing the ring for my Fiancee' Ben was kind, patient, and informative while I asked questions. There was no pressure and it was evident that he ultimately wanted me to be happy and comfortable with my purchase. My fiancee absolutely loves the ring. Ben and Cachet are amazing. Highly recommended.
My (now) husband used Cachet Fine Jewelry for his purchase of my engagement ring and wedding band. I also purchased my husband's wedding band from Ben. Throughout the process, my husband felt that he was immensely helped by Ben in figuring out more about diamonds and ring quality. He picked a beautiful ring for me with a band that was made to fit right with the ring, and they have always been wonderful and are beautiful. We went through needed my rings re-sized, needing my engagement band reshaped (I dented the platinum from a blow to the hand), and needing appraisals re-done. Ben (and Cachet staff) did all of this for us with speed excellence, and did not charge me extra (which was wonderful for us as college students). I'm not allowed to dent my ring again though ;] haha. My husband's band is beautiful and looks great even though I could not afford the higher priced metals. We have always loved going in to see Ben at Cachet. He always makes us feel welcomed, always cleans my rings, and talks with us for a while. All of his jewelry is truly beautiful and his prices are really good/comparable to the big jewelry dealers who don't help you or care about you like Ben does. Ben provides a great quality in his work, jewelry and customer service.
East Hartford, CT